This must be a tough decision when a small enterprise has done projects for or provided items to a large enterprise on many occasions and now realises that they are being kept waiting for payment of their latest account. Do they believe that the large enterprise with whom they have developed a good business relationship over time of trust and honesty could now be taking them for idiots? Their first action would be speak with their contact in the large enterprise and learn what has been done with the account. The answer would give the small enterprise some idea of what was happening. If the large enterprise had in fact made an oversight and somehow forgotten about the account then they could arrange for clearance very soon, but if delaying tactics were being used then this would signal that action might well be taken.

The action taken would generally depend on the money situation of the small enterprise since the charges can differ widely between those of lawyers and Debt Collection companies against a do it yourself approach of Debt Collection Software. The former would be mainly in the range of 10% of the debt value, per debt case taken on, against some £60 to £100 for a Debt Collection Software system that can handle any number of debts that might come along. The lawyers and Debt Collection companies, which have talent in commercial Debt Collection, can have teams of experienced people available to call on the large enterprise and press for payment. In this way the fees paid account for the small enterprise handing over the Debt Collection to the lawyers or Debt Collection companies so that they can get on with their own work. The Debt Collection Software approach does require the small enterprise to operate the Debt Collection procedure with their available resources and so provide resources to make the project a success.

The most important resource is the people who are designated to manage the Debt Collection Software and more importantly to generate the Debt Collection Letters. They will need to have a good understanding of the Debt Collection procedure itself and also what they can and cannot do when writing Debt Collection Letters. The Debt Collection Software should come with a user guide which covers these levels of Debt Collection in detail and in a form that is easy to grasp to those learning about the art. The Debt Collection procedure needs to be explained in its different parts and what the small enterprise needs to do at each level. Likewise the Debt Collection Letters will be different at each level and as well as making this clear, the Debt Collection Software could provide examples of Debt Collection Letters that could be used as the basis for the actual Debt Collection Letters. In this way if the examples were also included as templates then an administrator would have access to update them with the enterprise name and look and feel etc. to make them look professional. As well as these needs the people must have good English, so that they won’t make daft spelling or grammar errors that might well mess up what they are trying to show the large enterprise, i.e. that they are a small but professional outfit who know what they are doing with Debt Collection.

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